FAQ
Garment care
Payment & order confirmation
Cancellations & returns
Delivery services & undelivered items
VAT
1. Garment care
How should I wash and iron my T-Shirts?
We recommend washing at 30 degrees (lower if possible). Heat can cause fading & shrinkage of the garment & will degrade the print faster. Spinning your garments at 1400 rpm & long washes (over 1 hour) will eventually take its toll on your garments. Try & keep the revolutions down, & washes short. Treat your garments nicely & save some electricity.
Tumble dryers can cook garments & cause fading, shrinkage & degrade the print. We recommend hang drying your garments.
Flipping your clothing inside out will add a layer of protection & will prevent other garments in the same load rubbing against the print.
Don’t wash your nice white t-shirt with a black hoodie, that’s a sure way to get a grey, bobbly t-shirt. Same applies to heavier fabric like towels, denim, clothing with zips, buttons etc, these can rub excessively & damage the print.
Ironing over prints is not a good idea. High heat can cause damage to the print. We recommend ironing inside out.
2. Payment & order confirmation
What payment methods are available?
You can use all major credit cards, Apple Pay and Afterpay/Clearpay. Alternatively, you can choose to pay via PayPal. Your order will be charged in UK Pounds Sterling and converted to your currency at the current rate by your card issuer.
How do I know my order has gone through?
Once you have submitted your order you will receive a confirmation email from Pure Jungle.
If you do not receive your confirmation email please check your junk mail folders. You can also view your order by logging into your account.
3. Returns
If your order is damaged or sent in error, please, get in touch at info@purejungle.co.uk within 14 calendar days of receiving your order. We ask you to ship the items back to us for exchange or refund and we will cover the cost of postage both ways.
4. Delivery services & undelivered items
Which postal services do we use?
We aim to dispatch all orders within 48 hours Monday-Friday, however this can increase during very busy periods.
UK
All items are dispatched with Royal Mail (trackable).
Note: if your parcel is confirmed as delivered by a 'Traceable' service and you claim to have not received it, you must take this up with the relevant provider. It is the buyer’s responsibility to make sure someone is home to receive and sign for orders.
International
International items (outside of the U.K) are sent via Royal Mail as standard (non traceable).
We send items using 'International Signed For' service for some areas including Russia & Brazil.
How long will it take for my parcel to arrive?
U.K 1-3 working days
We quote three working days for orders dispatched to the U.K. Should you not be at home when a delivery is attempted, your postman should leave a slip through your door and your package will be returned to your closest main post office waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you before re-shipping your item. In most cases we will charge a postage fee to re-send items which have been returned to us.
Note: It is the buyer’s responsibility to make sure someone is home to receive the package, most of our products do not fit through the letter box.
In rare circumstances deliveries in the UK can take up to 21 days to arrive at their destination, you can contact us any-time regarding your order but we ask you to wait 21 days before we consider any action.
International 5-14 days
International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations, you can contact us any time regarding your order we ask you to wait 25 days for EU countries and 35 days for non-EU countries before we consider any action.
What if my order has not arrived?
You must contact us within 40 days of dispatch of your order to report non-delivery otherwise your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of finding them.
5. VAT
I live outside of the UK. Will you charge me VAT?
Our pricing policy is to offer our products at the same price to all customers, wherever they live. The tax rules are such that we have to pay VAT on all purchases made within the EC (except for certain tax free areas e.g. Jersey, Andorra etc). So, to areas where tax applies we charge the price displayed and pay the relevant tax to the UK government. Where VAT does not apply we still charge the displayed amount. We have taken this decision to encourage European e-commerce and to make sure that the additional costs in trading with non-European community countries are covered. Unfortunately, as a result of this policy, we are not able to refund VAT charged for any of the tax free areas within the EC as we do not charge VAT to these areas. But you will not be charged any more than any other customer.
Click here to view our full terms and conditions
Our terms and conditions do not affect your statutory rights.